Privacy
Privacy policy
Last updated 11 August 2026
1. Information we collect
- Contact details — name, email address, phone number.
- Traveler details — for you and anyone traveling with you: full name as printed on the passport, date of birth, sex as shown on the passport, nationality, passport number, issuing country and expiry date, Known Traveler or Redress number, loyalty program numbers, allergies and dietary needs, and any accessibility requirements you tell us about.
- Trip information — the trips we plan for you, your travel preferences including seating, and the messages you send us.
- Technical data — basic details about the device used to contact us. If you turn on notifications in our apps, a device token so we can send them.
We do not collect or store card details. Where a booking is paid for directly, you pay the airline, hotel or operator.
2. How we use it
- To plan your travel and make bookings on your behalf.
- To keep you updated about your trips and answer your questions.
- To keep your details on file so you don't re-enter them for every trip.
That is all. We do not advertise to you, we run no analytics, and we do not add you to marketing lists.
3. Sharing
We do not sell your information. We share it only with:
- Suppliers needed to deliver your trip — airlines, hotels, tour operators, transfer companies and the booking systems we work through. Each receives the minimum it requires.
- Ordinary business services — email and website hosting, and Google Maps where we have made you a custom map for a trip.
- Legal authorities, if required by law.
4. Cookies and security
We set one cookie, which keeps you signed in to your client portal. There are no advertising or analytics cookies. Sensitive details are stored encrypted, and access is limited to us.
5. Your rights
You can see and correct everything we hold about you in your client portal at any time. To request a copy of your information, a correction, or the deletion of your account, email concierge@maisonkr.com. We will confirm once it is done.
Deleting your account removes your trips, your traveler details, your messages and your access to the portal and apps. Depending on where you live you may have additional rights under laws such as the GDPR or the CCPA; we honor those requests wherever you are.
6. Children
Our services are for adults. We hold details about children only where you add them as travelers on your own booking.